Frequently Asked Questions

Casino Bonuses

• What are the different types of bonus categories?
  To help you find the bonuses you're looking for, we have first put them into a Bonus Category. There are three different categories that a casino bonus may fall under:
  
  FDB = First Deposit Bonus
  
  A First Deposit Bonus is a "welcome bonus" you can expect on your first deposit to a casino.
  
  RB = Reload Bonus
  
  A Reload Bonus is a way to reward you for making a deposit AFTER your first deposit at a casino.
  
  Other
  
  Other bonuses typically reward you if you use a particular deposit method or something similar.

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• What are the different bonus types?
  There are several different types of casino bonuses, and it's important to know the difference between them.
  
  Sticky Bonus
  
  A Sticky Bonus means that the bonus may ONLY be used for wagering, and you can never cash it out. For example, you may receive a 50% Sticky Bonus up to $100. If you deposit $200, you will receive a $100 bonus in your account to place bets with. However, you may NOT cash out the $100 Bonus at any time. The idea is to use it to build higher profits with your bankroll!
  
  Cashable Bonus
  
  A Cashable Bonus means that you may withdrawal the bonus once you meet the wagering requirements. For example, you may receive a 25% Cashable Bonus up to $100. If you deposit $400, you will receive the $100 Bonus. Once you meet the wagering requirements, you will be able to withdrawal the $100 Bonus, along with any winnings you accumulated while playing.

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• What is the Bonus Max?
  The Max shows you the highest bonus you can get with this promotion. For example, if the bonus is 100% up to $500, you will see a $500 Max. This means that if you deposit $500 OR any higher amount, you will receive the $500 maximum bonus.
  

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• What is the Bonus Match?
  The Bonus Match shows you what PERCENTAGE of your deposit you can expect to be matched by the casino for calculating your bonus. In other words, if the bonus is 50% up to $200, the Match will be 50%. This means that if you deposit $400, the casino will MATCH 50% of your deposit and reward you with a $200 Bonus.

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• What does 'WR' mean on the Bonus description?
  WR = Wager Requirement
  
  The Wager Requirement shows you the MINIMUM you must bet in order to "clear" the bonus and/or any winnings that come from it. This is a very important aspect of any bonus, and we make it very easy for you to see for all Bonuses our casinos offer.
  
  When we display the Wager Requirement for each bonus, we have a very simple format:
  
  WR = MULTIPLIER x (AMOUNT)
  
  Example: 25x(b)
  
  A WR of 25x(b) means that you must wager 25 times the BONUS amount to clear the bonus and winnings. If you receive a $100 bonus, you must place $2,500 in total bets before you can cashout the $100 bonus you made.
  
  Example: 35x(b+d)
  
  A WR of 35x(b+d) means that you must wager 35 times the BONUS + DEPOSIT AMOUNT to clear the bonus and winnings. If you deposit $200 and get a $100 bonus, you must place 35 x $300 = $10,500 in bets before you can cash out your bonus or winnings.

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General

• What is CasinoSweep.com?
  CasinoSweep.com is a community for online casino players. It allows players to easily partake in top casino bonuses, community forums, monthly challenges, and game strategy. Built by long time gamblers with years of experience in the casino industry, CasinoSweep aims at making all our players profitable players.
  
  Visit http://beta.casinosweep.com/tour to learn more.
  
  

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• Why does my casino user ID remains "pending verification"?
  There are a couple reasons why your user ID remains at the "pending verification" stage:
  
  1. You have not correctly entered your user ID. Make sure that there have been no spelling mistakes.
  
  2. Our automatic verification system has yet to pull the new user IDs, this is done every few hours, but sometimes, technical errors occur.
  
  3. You have already downloaded and created an account with this casino at a previous date. Because of this, your user ID is not tracked to our system and thus cannot be verified.
  
  

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• How do I solve the “pending verification” issue?
  If you remain at the “pending verification” stage for more than 24 hours, more than likely you have already registered an account at that particular casino, so we are unable to track you. We suggest that you try one of our other top casinos and make sure that you download directly from our website.

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CS Points

• What are CS Points?
  CS Points are the official "currency" of CasinoSweep. You can earn then in a variety of ways.

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• What can I use my CS Points for?
  Your CS Points will be redeemable in the CasinoSweep Shop (http://beta.casinosweep.com/store). Trade in your points for great gear, toys, and cash!

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